Sales Policy

Effective Date: March 10, 2025

At PLUTOSORA, we are committed to providing high-quality, luxury footwear and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to the sale of products through our website, plutosora.xyz, and helps ensure a smooth and transparent shopping experience for all of our customers.

1. Order Acceptance and Confirmation

  • Order Placement: When you place an order on plutosora.xyz, it is an offer to purchase products subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to circumstances where payment cannot be processed, stock is unavailable, or the order contains pricing errors.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email serves as a receipt, but it does not signify the acceptance of your order.
  • Order Acceptance: An order is considered accepted when you receive a shipment confirmation email, at which point the contract between you and PLUTOSORA is established.

2. Pricing and Payment

  • Pricing: All prices listed on plutosora.xyz are in USD and are subject to change without notice. Prices are final at the time of purchase, except in cases of system errors or pricing discrepancies.
  • Taxes: Sales tax will be applied to orders where applicable based on the shipping address and local tax laws. The applicable tax rate will be displayed at checkout.
  • Payment Methods: We accept the following payment methods:
    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as indicated on our website
  • Payment Processing: Payments are processed securely through our third-party payment processors. Your payment information is encrypted to ensure your privacy and security.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods to suit your needs. Shipping costs will be calculated at checkout based on your location and the selected delivery option.
  • Processing Time: Orders are processed within 1-3 business days. Please note that processing times may vary depending on product availability and order volume.
  • Shipping Time: Shipping times will vary depending on the delivery method chosen. Estimated delivery times are provided at checkout, but they are not guaranteed. Delays may occur due to factors outside of our control, such as weather conditions or postal service disruptions.
  • International Shipping: We currently offer international shipping to select countries. International customers are responsible for any customs duties, taxes, and fees incurred during the shipping process.

4. Product Availability

  • Stock Levels: Our website is updated regularly to reflect current stock levels. However, due to high demand or unexpected inventory issues, products may become out of stock after an order has been placed. If an item is unavailable, we will notify you as soon as possible and offer a full refund or the option to choose another product.
  • Product Descriptions: We make every effort to accurately describe our products. However, variations in color, texture, and appearance may occur due to lighting, display settings, and other factors. Please contact our customer support team if you have any questions about a specific product.

5. Cancellations and Modifications

  • Order Cancellation: Once an order is placed, we begin processing it promptly. If you wish to cancel your order, please contact us at info@plutosora.xyz as soon as possible. If the order has not yet shipped, we will cancel it and issue a refund. If the order has already been shipped, you will need to follow the return procedure outlined in our Refund and Return Policy.
  • Order Modifications: Unfortunately, once an order is placed, it cannot be modified (e.g., changing the delivery address, adding or removing items). If you need to make changes to your order, please contact us immediately, and we will do our best to accommodate you before the order is shipped.

6. Promotional Offers and Discounts

  • Eligibility: Promotions, discounts, and special offers may be available periodically on our website. These promotions are valid for a limited time and are subject to the terms and conditions specified at the time of the offer.
  • Discount Codes: If you have a valid discount code, it can be applied during the checkout process. Discounts cannot be combined with other promotions unless stated otherwise.

7. Returns and Exchanges

  • Returns and Exchanges: Please refer to our Refund and Return Policy for detailed information regarding the return and exchange process. Returns are accepted within 30 days of delivery, and items must be in their original condition.
  • Restocking Fee: In some cases, a restocking fee may apply to returned items. This will be clearly stated during the return process.

8. Limitation of Liability

PLUTOSORA is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of any of our products. Our liability is limited to the total amount of the order that was placed.

9. Changes to This Policy

We may update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website, you agree to any changes or updates to this policy.

10. Contact Us

If you have any questions regarding this Sales Policy, please feel free to reach out to us:

Thank you for choosing PLUTOSORA for your luxury footwear needs.